Privacy Policy

1 Introduction

nurstargame ("nurstargame", "we", "us", "our") operates the online gaming platform accessible at nurstargame.co (the "Platform"). We understand that when Filipino players share personal information with us — whether to create an account, make a GCash deposit, access a live casino table, or contact our support team — they are placing trust in nurstargame to handle that information responsibly.

This Privacy Policy explains in clear terms what personal data nurstargame collects, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you have over it. This Policy applies to all personal data processed by nurstargame in connection with the Platform, regardless of the device, browser, or method used to access it.

This Privacy Policy should be read together with the nurstargame Terms and Conditions and Responsible Gaming Policy, both of which are available on the Platform. By registering an account or using the Platform, you confirm that you have read and understood this Privacy Policy.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, nurstargame is the personal information controller in respect of the personal data collected and processed through the Platform.

nurstargame operates within the regulatory framework supervised by PAGCOR — the Philippine Amusement and Gaming Corporation. Compliance with applicable data protection laws is an integral component of nurstargame's regulatory obligations, and our data handling practices are reviewed periodically to ensure continued alignment with applicable legal requirements.

3 Information We Collect

nurstargame collects personal data that falls into the following categories. The specific data we collect depends on the nature of your interaction with the Platform.

3.1 Identity and Registration Data

• Full legal name as it appears on a valid Philippine government-issued identification document;
• Date of birth (for age verification in compliance with the 21+ requirement);
• Gender;
• Nationality and country of residence;
• Government-issued identification number (e.g., Philippine National ID, SSS/GSIS number, TIN).

3.2 Contact Data

• Email address;
• Philippine mobile number;
• Residential address within the Philippines (province, city, barangay, postal code).

3.3 Financial and Payment Data

• GCash account details and transaction reference numbers;
• PayMaya account identifiers;
• Bank account names and masked account numbers for BPI, BDO, Metrobank, UnionBank, and other accepted banking institutions;
• Deposit and withdrawal transaction histories;
• KYC documentation related to source of funds where required by law.

3.4 Gaming Activity Data

• Betting history, wager amounts, game sessions, and outcomes across all nurstargame game categories;
• Login timestamps, session durations, and device information;
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status).

3.5 Technical and Device Data

• IP address;
• Browser type, version, and language settings;
• Operating system and device type;
• Geolocation data (for jurisdiction verification purposes);
• Cookie identifiers and related tracking data.

3.6 Communications Data

• Records of correspondence with nurstargame's customer support team via live chat, email, or any other support channel;
• Feedback, survey responses, and any other voluntary communications submitted through the Platform.

4 How We Collect Your Data

nurstargame collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit, place a wager, contact customer support, or update your Account settings;
• Automatically through the Platform — through cookies, server logs, and similar technologies that record your interaction with the Platform (see Section 8);
• From third-party service providers — including payment processors (GCash, PayMaya, banking institutions), identity verification services, and fraud detection providers, who may share data with nurstargame as part of their service delivery to the Platform;
• From regulatory authorities — including PAGCOR or other Philippine government agencies, where such disclosure is required under applicable law.

5 How nurstargame Uses Your Information

nurstargame processes personal data for the following purposes. Each purpose is supported by an appropriate legal basis, as detailed in Section 6.

6 Legal Basis for Processing

nurstargame processes personal data on the following legal bases under the Data Privacy Act of 2012:

• Performance of a contract — processing necessary to provide the gaming services you have contracted with nurstargame to receive, including account management, game access, and payment processing;
• Legal obligation — processing required to comply with applicable Philippine laws, including PAGCOR regulations, anti-money laundering legislation, and the Data Privacy Act itself;
• Legitimate interests — processing necessary for nurstargame's legitimate operational interests, including fraud prevention, Platform security, and analytics, where such interests are not overridden by your privacy rights;
• Consent — processing for marketing communications and certain non-essential cookies, where your prior consent has been obtained. You may withdraw such consent at any time.

7 Disclosure and Sharing of Personal Data

nurstargame does not sell, rent, or trade your personal data to third parties for marketing purposes. We share personal data only in the following circumstances and only to the extent strictly necessary:

7.1 Service Providers

nurstargame engages third-party service providers who process personal data on nurstargame's behalf in connection with the operation of the Platform. These include:

• Payment processors and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, Coins.ph);
• Identity verification and KYC service providers;
• Fraud detection and AML screening platforms;
• IT infrastructure and cloud hosting providers;
• Customer support technology providers;
• Game content providers and third-party game studios whose titles are accessible through the Platform.

All third-party service providers engaged by nurstargame are contractually required to process personal data only on nurstargame's documented instructions and to maintain appropriate technical and organisational security measures.

7.2 Regulatory Authorities

nurstargame may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where such disclosure is required by law, court order, or binding regulatory directive.

7.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or a portion of nurstargame's business assets, personal data held by nurstargame may form part of the transferred assets. In such circumstances, the acquiring entity will be required to adhere to the terms of this Privacy Policy or provide reasonable advance notice of any material changes.

8 Cookies and Tracking Technologies

nurstargame uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

You may manage your cookie preferences through the cookie consent tool displayed on your first visit to the Platform, or by adjusting your browser settings. Please note that disabling strictly necessary or functional cookies may affect the performance of the Platform and your ability to access certain features.

9 Data Retention

nurstargame retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where anonymisation is not feasible, nurstargame applies secure deletion procedures that render the data permanently unrecoverable.

10 Data Security

nurstargame implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and nurstargame's servers is encrypted using 256-bit TLS/SSL protocols;
• Encryption at rest: Sensitive personal data stored on nurstargame's infrastructure is encrypted using industry-standard algorithms;
• Access controls: Access to personal data is restricted to authorised nurstargame personnel and third-party service providers on a strict need-to-know basis, enforced by role-based access control systems;
• Monitoring and anomaly detection: nurstargame employs real-time security monitoring to detect and respond to unusual account activity, brute-force login attempts, and other security events;
• Two-factor authentication: Players are offered the option to enable 2FA on their nurstargame accounts as an additional layer of protection;
• Penetration testing and security audits: nurstargame's platform and infrastructure are subject to periodic security assessments by qualified security professionals.

10.1 Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, nurstargame will notify the National Privacy Commission (NPC) and affected individuals in accordance with the notification requirements of the Data Privacy Act of 2012 and the NPC's breach notification guidelines. Affected players will be notified via the email address registered to their nurstargame Account.

11 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), registered nurstargame players have the following rights in relation to their personal data. nurstargame is committed to facilitating the exercise of these rights in a prompt and transparent manner.

To exercise any of the above rights, please submit a written request to nurstargame at [email protected]. nurstargame will acknowledge your request within 3 business days and aims to respond substantively within 15 business days, in accordance with NPC guidelines. In cases of complex or multiple requests, nurstargame may extend this period by a further 15 business days with prior notification.

Identity verification will be required before nurstargame can action any data rights request, to ensure that personal data is disclosed only to the verified account holder.

12 Children's Privacy and the 21+ Requirement

The nurstargame Platform is strictly restricted to individuals aged 21 years and older, in compliance with PAGCOR regulations governing online gambling in the Philippines. nurstargame does not knowingly collect personal data from any person under the age of 21.

During the account registration process, nurstargame collects date of birth information for the purpose of verifying that the registering user meets the minimum age requirement. Age verification documentation may also be requested as part of nurstargame's ongoing KYC obligations.

If nurstargame discovers that an account has been created by or on behalf of a person under the age of 21, the account will be immediately closed, any deposits will be returned, and any personal data collected will be deleted in accordance with our data retention practices.

13 Marketing Communications

With your prior consent, nurstargame may send you promotional communications by email or SMS to your registered Philippine mobile number regarding nurstargame's latest games, bonuses, promotions, and platform updates. Marketing consent is obtained during the account registration process and is entirely optional — it is not a condition of account creation or access to the Platform.

You may opt out of receiving marketing communications from nurstargame at any time through any of the following methods:

• Using the "unsubscribe" link included in any nurstargame marketing email;
• Adjusting your communication preferences in the Notifications section of your Account settings;
• Contacting nurstargame's customer support team at [email protected] with an opt-out request.

Opting out of marketing communications will not affect your receipt of transactional communications — including deposit confirmations, withdrawal notifications, account security alerts, and other operational messages that are necessary for the management of your nurstargame Account.

14 Changes to This Privacy Policy

nurstargame reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, nurstargame's data processing practices, or technological developments. Material changes to this Privacy Policy will be communicated to registered players via the email address associated with their Account at least 7 calendar days prior to the effective date of the change.

The current version of this Privacy Policy, including the effective date, is always available at nurstargame.co/privacy-policy. Minor amendments — such as corrections of typographical errors, clarifications of existing terms, or updates required to maintain legal compliance — may take effect immediately upon publication.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. nurstargame encourages you to review this Policy periodically to remain informed about how your personal data is handled.

15 Contact & Data Privacy Requests

For all queries, concerns, and requests relating to this Privacy Policy or nurstargame's handling of your personal data, please contact us using the details below. nurstargame is committed to handling all privacy-related communications promptly and respectfully.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions of the nurstargame Privacy Policy.